CLIENT SUPPORT
24/7 support for managed services clients. Submit a ticket, track your request, or call our NOC directly for critical incidents.
FOUNDATION PLAN
Critical
2 hours
High
4 hours
Medium
4 hours
Low
Next business day
Business hours only · Mon–Fri 8am–6pm AEST
PROFESSIONAL PLAN
Critical
30 minutes
High
1 hour
Medium
2 hours
Low
4 hours
24/7 coverage · 365 days a year
ENTERPRISE PLAN
Critical
15 minutes
High
30 minutes
Medium
1 hour
Low
2 hours
Dedicated engineer · Custom SLA
SUBMIT A TICKET
Complete the form and our support team will respond within your plan’s SLA timeframe. For critical incidents call our NOC directly.
24/7 NOC LINE
0433 864 014
SUPPORT EMAIL
support@thedigitalbloc.com
CLIENT PORTAL
support.thedigitalbloc.com
CRITICAL INCIDENT?
For critical incidents that require immediate response — don’t submit a ticket, call us now. Our NOC engineers are available around the clock, every day of the year.
